If you’ve ever shared something important in a Teams channel and watched it disappear into the scroll, you’re not alone. The good news is that you can pin messages in Microsoft Teams so they’re easy to track down later. The slightly less good news? Microsoft moved where your pinned messages live, and it’s not where you’d expect. Let me walk you through the whole thing.
How to Pin a Message
Pinning a message is straightforward once you know where to look.
Hover over the message you want to pin and a small toolbar will appear. Click the three dots at the end (that’s the “More options” button), and you’ll see Pin for everyone in the list.
If you’re in a channel, pinning is for everyone in that channel. If you’re in a chat, it works slightly differently — but the same principle applies.
Click Pin, confirm when prompted, and you’re done. You’ll see a little green pin icon appear in the corner of the message.
Why Doesn’t It Stay at the Top?
This is where people get confused — and understandably so.
Pinning a message now doesn’t move it to the top of the channel. It stays exactly where it is in the conversation, and as new messages come in, it gets pushed further up and out of sight.
So how do you find it again? That’s where things get a little bit sneaky.
Where Microsoft Hid Your Pinned Messages
Here’s the bit Microsoft didn’t shout about loudly enough.
To find your pinned messages, look at the top of your channel. You’ll see the logo, the channel name, and a row of icons across the right-hand side. You might be tempted to click the three dots — but don’t. You want the icon just before that: Channel Details (shortcut: Alt + P).
Click on that and a panel opens on the right. Scroll down and you’ll see a Pinned section. All your pinned messages are waiting there.
Jumping to a Pinned Message
Once you can see the pinned messages in the panel, simply click on one.
MS Teams will jump you straight to that message — handy! Just be aware it opens in its own little section, slightly separate from the main channel view.
To get back to the full channel conversation, click Go to channel in the top right of that section.
Why This Is Worth Using
If you share things like meeting links, pricing documents, or key contact details in your Teams channels, pinning is a brilliant way to make sure nobody has to go hunting through hundreds of messages to find them.
It takes seconds to set up, and once your team knows where to look, it can save a surprising amount of faff.
Give it a try — I think you’ll wonder how you managed without it!
Review Pinned Messages
Because it’s so easy to pin messages, everyone will (hopefully) start using it. That can create a new problem – too many pinned messages.
Make sure that you (or someone in the group) is regularly checking that the pinned messages are still relevant.
If they aren’t – then unpin by repeating the process.
You’ll see Unpin message for everyone in the menu instead of ‘pin’.
Written with the help of Claude AI from an original transcription.
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