Anyone can be trainer, training is easy, anyone can to explain computer stuff.
There’s no great skill to helping people understand a new process, a new system.
Give them some handouts and they will be fine!
CEO
Unfortunately this is something that we trainers hear every so often.
Talking to people can be easy, but training is about change –
- helping people to understand something new or different
- changing their minds about technology or processes
- introducing new features and options
- instilling new skills
- translating technobabble into english
- checking understanding
It’s not just ‘show and tell’ for a new skill, process or feature.
We (trainers) have to understand not only the new feature/command, but how to explain it to others; work out how to use it; then figure out how to relate it to those to be trained; how they will use it and finally how do we test their understanding.
A professional trainer will have a million questions, not just about the topic but all those questions that need to go around the learning – from the planning, to communications, to co-ordinating the physical room setup.
- What facilities do you have for training?
- What needs to be setup in the room for the training?
- How many people need to be trained?
- Do they all need the same training?
- Is the system immediately available?
- What support is being provided during and after training?
- Will the sessions be on a live system, if so what’s the impact of false/bad data?
So you see, with a professional you’re getting someone who thinks of all (or at least most) of the questions, and aims to minimise any problems, while giving the best training that they can.
Need help from a professional trainer? Look no further – see Our Services for ideas how I can help.
Original version posted on MitshK Blog.
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